Frequently Asked Questions

Once we've verified your application, and you have qualified for a loan an agreement will be emailed to you for you to sign and return to us. Upon receiving signed agreement we will disburse loan amount minus processing fee to your bank account.

If you are a new applicant the process may take up to 3 working days for a decision on your application and the funds to be received in your bank account.

returning customers in most cases, if application is approved, will be able to sign agreements for loan online. By signing for your loan online [electronic contracting] you'll be entering into a legally binding contract. You'll receive a copy of the loan agreement for your records, and this will be sent to you when the loan funds are issued.

However, new applicants will have to sign agreements and return physical document to our loan officer who will contact you with details on how to do so.

Please let us know if you will be using one of these options.

• Bank Deduction
• Bank Transfers/Deposit
• Salary Deduction
• Standing Orders
• Deposit to any of our banks accounts; BNS, JN, and NCB. We accept Over-the-Counter payments only for approved special arrangements.

 Please include the contract number (found on your loan agreement) and/or you full name on bank deposit slip. 

Please contact a loan officer to inform us of the situation. However, a loan that is not paid on time will be considered late and therefore a late fee will be charged per day until this payment is made. You may also opt to reschedule your loan which will extend the time you have to make payment.

There could be a number of reasons why you've been declined as each decision is based on your personal circumstances and by our internal credit policy. Some common reasons for a decline decision are:

• Account performance - the performance on one or more of your Balance Investments Loan fell below the standards we would expect from a Loan applicant.
• Our internal policy rules - unfortunately at this time, you don't currently meet some of our required application criteria

Once you do not have an active loan you can apply for a loan. If you have been rejected for a previous loan and your circumstances have changed then we'll be pleased to consider a new application from you. However, if your circumstances have not changed since your last application it's unlikely that our decision will change. We will not refuse any application just because we have declined a previous one.

Once you do not have an active loan you can apply for a loan. Check your status by signing in

You will receive an email notification once your application has been approved. Balance Investments reserve the right to make adjustments to your approval until the time you receive the funds in your bank account based on new information regarding your application.

Your due date will normally fall on your next pay date. You will receive a payment schedule when your loan is approved.